At 99vip, we believe gaming should be a source of entertainment — not a burden. We care about every player's mental well-being and financial security.
Responsible gaming means enjoying gaming with a clear understanding of your choices and limits. At 99vip, we believe online gaming is only truly enjoyable when it's planned and controlled. Betting to chase losses or relieve stress is no longer entertainment — it becomes a problem.
99vip has one simple request for every user: play with a clear head, stick to a budget, and keep your family in mind. Responsible gaming isn't just about protecting yourself — it safeguards your entire family from financial and emotional harm.
Millions of people in Bangladesh enjoy entertainment on 99vip. However, a small number of them may sometimes be at risk of developing a gaming addiction. That's why we are fully transparent in providing all the tools, information, and support a player needs to stay in control.
Remember: gaming is a form of entertainment only. It is not, and never can be, a reliable source of income.
99vip is more than a gaming platform — it's a responsible community. We actively take the following steps to ensure the well-being of our users:
The most effective way to game responsibly is to set your own limits. At 99vip, you can easily configure the following limits directly from your account settings:
| Limit Type | Description | Time to take effect |
|---|---|---|
| Deposit Limit | Maximum amount you want to deposit per day / week / month | Instant |
| Loss Limit | How much you can lose within a set period before betting stops | Instant |
| Session Limit | How long you can play in one session | Instant |
| Bet Limit | Maximum amount you want to wager on a single bet | Within 24 hours |
| Cooling Off | Temporary account break for a set period | Instant |
When a limit increase is requested, 99vip applies a 72-hour waiting period. However, reducing a limit takes effect immediately.
It can be hard to tell when gaming stops being entertainment. Watch out for these warning signs:
If you notice three or more of the above signs, contact 99vip support immediately or use the self-exclusion feature.
Answer the following questions honestly. If more than two answers are "Yes", consider seeking help:
Did you spend more on betting last month than you originally planned?
After a loss, do you find yourself betting more to try to win it back?
Have your family or friends ever expressed concern about your gaming?
Do you feel restless or irritable when you can't game?
Have you ever skipped work, studies, or family responsibilities because of gaming?
These questions are not a medical diagnosis. They are intended solely to raise self-awareness. For professional help, please speak with our support team.
Self-Exclusion is a feature that lets you take a break from betting on 99vip for a set period of time. It's not a sign of weakness — it's a sign of awareness and courage.
Follow the steps below to activate Self-Exclusion:
After logging in, click your profile icon at the top right and select "Settings".
Go to the "Responsible Gaming" option within Settings, where all limit and exclusion tools are available.
30 days, 6 months, or permanent — choose whatever works best for you.
Verify your identity to confirm. Self-exclusion will take effect immediately.
If you attempt to open a new account during a self-exclusion period, 99vip will cancel it and our support team will be notified.
Participation by anyone under 18 is strictly prohibited at 99vip. We verify age at registration and investigate any suspicious accounts. If you have children or teenagers at home, please take the following steps:
If you suspect a minor is using 99vip, please notify us immediately at [email protected]. We will act promptly.
If you feel gaming is having a negative impact on your life, don't face it alone — reach out for help. The 99vip support team is ready to assist you with complete confidentiality.
Once logged in, you'll find the Live Chat button at the bottom right of the platform. Available 24/7.
Tools always at your fingertips to support responsible gaming at 99vip
View a detailed breakdown of your weekly and monthly spending. See exactly where your money went and whether you're staying within your limits — all in one place.
You will receive automatic reminders after a set time. Breaks are also recommended during long sessions.
If you lose beyond a set amount in a day or week, betting will automatically stop.
Pause your account anytime, from 30 days to permanently. Takes effect immediately.
Strict age verification is enforced at registration. No account can be created by anyone under 18.
Speak with our expert support team in complete confidence. No information is shared with any third party.
Answers to the most frequently asked questions about responsible gaming
Our commitment is to provide every player at 99vip with a safe, responsible, and enjoyable gaming environment. Register today and start using our responsible gaming tools.